Downtime Process

In the event of an outage please follow your regular downtime processes.

• If MayoACCESS is down for an extended period, please send batch sheets from your internal system or wait for MayoACCESS to become available.
• If your internal system is down, orders may be placed manually in MayoACCESS or held until your system is available.
• The downtime form should be used if MayoACCESS ordering application and your system are both unavailable.

Downtime Form
Note: Print the downtime form in advance so that you can use it even if the internet is not available.

Training Modules

Overview, Installation, and Setup

• MayoACCESS Setup Guide

Quick Reference

• MayoACCESS Quick Ref. Guide
• Supplemental and Referral Reports

User's Guide

View the complete user's guide or view individual topics:

Complete User's Guide (approx. 146 pages)

1. Getting Started
2. Accessing the Directory of Services
3. Ordering Supplies
4. Managing Patient Information
5. Ordering a Test
6. Managing Test Orders
7. Batching Test Orders
8. Printing Specimen Labels
9. Handling Specimens
10. Managing Test Results
11. Printing Reports
12. Administering MayoACCESS
13. Resolving InfoLink Issues
14. Frequently Asked Questions (FAQ)
15. Tips and Best Practices
16. Troubleshooting
17. Glossary